Job Description

Brief Description

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Teaching Channel, Lavinia Group, and Keys to Literacy.

About Iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach offers state-approved educator preparation programs in multiple states, enabling recent graduates, career changers, paraprofessionals, substitute teachers, and others to earn their educator licensure through an affordable, flexible, and fully online pathway. Notably, iteach was the first educator preparation program outside of an institution of higher education to earn accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Location: This is an in-office role located in Denton, Texas.

Office Hours: Monday - Friday, 8:00 am - 5:00 PM CT

Employment Type

• Full-Time
• Non-Exempt
• Hourly

The Opportunity

At iteach, a division of K12 Coalition, the Academic Advisor I supports iteach's admissions department by managing applicant evaluations, processing transcripts, and providing exceptional customer service, including addressing inbound questions about the application process and general state-specific inquiries. This role ensures a seamless admissions experience for prospective educators, offering a great opportunity to contribute to the development of future teachers and make a meaningful impact in education.

The Academic Advisor I reports to the Manager, Student Services.

What You’ll Do

Application Document Management

• Act as the primary point of contact for candidates during the submission of application documents, including transcripts and test scores.
• Process electronic and mailed application documents efficiently to ensure timely and accurate evaluations.
• Review and evaluate applications to meet state and program admission requirements

Customer Support

• Provide clear and accurate guidance to applicants regarding the admissions process.
• Answer questions about the program and state-specific operations (ex. Nevada, Florida, Alabama, etc).

Process Improvement

• Identify and implement strategies to resolve application friction points and improve the admissions process.
• Continuously seek opportunities for process improvements to increase efficiency and customer satisfaction.

Other Duties

• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Qualifications

• Associate’s degree required, Bachelor’s degree preferred
• 4-6 years of experience in a customer-facing role
• 1-3 years of experience in a university setting is preferred
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines efficiently
• Excellent communication and interpersonal skills, both verbal and written, with experience in providing clear guidance and customer support
• Proficiency in identifying and implementing process improvements to enhance efficiency and customer satisfaction
• Comfortable using technology for document management and customer interaction, with proficiency in standard office software (ex. Google Suite)

How We Work at K12 Coalition

Our work is grounded in five Core Competencies that guide how we collaborate, support others, and move work forward: Accountability, Adaptability, Collaboration, Customer Service Orientation, and Initiative.

• Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
• Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
• Collaboration: Working together across roles and perspectives to achieve shared goals.
• Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
• Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.

Compensation Range

The compensation for this position is $24.00/hr.

As part of our commitment to maintaining fair and consistent compensation practices, new hires are typically brought into the organization at a salary between the band minimum and midpoint, based on their qualifications, location, internal alignment, and the budgeted amount for the role.

Why Work with Us

We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Our Selection Process

Our selection process typically includes an online application, a short phone interview, a hiring manager interview, a candidate exercise, and a final interview.

Equal Employment Opportunity

K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or accommodation during the interview process due to a disability, please email us at [email protected] . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Protecting Your Job Search

K12 Coalition Is Committed To a Transparent And Secure Recruitment Process. Please Keep The Following In Mind As You Explore Opportunities With Us

• Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
• Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
• No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.

If you receive any communication that does not align with the above, please report it to ***email_hidden***. Your security matters to us.

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