Assistant Property Manager
This is not a passive management role. The Assistant Property Manager is expected to take ownership of outcomes in a fast-moving, high-accountability environment. The work is demanding, conditions are imperfect, and pressure is constant. Success requires decisiveness, resilience, and a willingness to lead through challenges. Those who succeed will earn trust, autonomy, and the respect that comes from delivering results when it matters most.
A re you driven by the desire to build wealth and make a meaningful impact? Do you thrive in fast-paced environments, always pushing yourself to grow and improve? Are you looking for an opportunity that challenges you, helps you develop as a leader, and rewards your ambition?
Role: Assistant Property Manager
Reports to: Property Manager and Senior Asset Manager
J ob Type: Full Time, Onsite
Compensation: $70,000-$75,000 per year plus bonus incentives
Location: Denver, CO
Benefits: Health, Vision, Dental, Paid Holidays, PTO, 401K
SUMMARY --
The Property Manager (PM) is the on ‑ site leader responsible for the day ‑ to ‑ day operations, financial performance, and resident experience of IRIS Apartments. This role is highly executed ‑ focused and accountable for driving occupancy, controlling delinquency, managing staff and vendors, and ensuring the property operates in a compliant, professional, and resident ‑ focused manner. The PM serves as the primary point of accountability between ownership/asset management and on ‑ site operations. * Must have appfolio experience*
Success Metrics
● Physical Occupancy: 95%+ target
● Delinquency: trending downward and within ownership targets
● Average days vacant / turn time
● Leasing conversion ratios (leads → tours → leases)
● Resident satisfaction and complaint resolution timelines
Core Responsibilities
Leasing & Occupancy
● Ensure pricing, concessions, and marketing strategies are aligned with market conditions and ownership direction
● Prioritize leasing based on unit mix, demand, and readiness
● Maintain accurate availability, photos, floor plans, and listings across all marketing platforms
Delinquency & Rent Collection
● Own delinquency outcomes and reporting
● Execute consistent outreach cadences (calls, texts, emails, notices)
● Manage payment plans and rental assistance processes
● Escalate chronic delinquency issues appropriately and in compliance with local regulations
Resident Relations
● Serve as the escalation point for resident concerns and disputes
● Ensure timely and professional responses to resident inquiries
● Oversee renewals, lease compliance, and resident retention efforts
● Promote a positive community atmosphere and minimize resident turnover Maintenance & Property Operations
● Supervise maintenance technicians and ensure proper prioritization of work orders
● Monitor emergency maintenance response and after ‑ hours coverage
● Track unit turns, preventive maintenance, and seasonal maintenance needs ● Ensure regulatory and life ‑ safety inspections are completed and documented (fire extinguishers, backflows, etc.)
● Conduct regular site walks and identify physical needs or risks
Team Leadership
● Lead, train, and manage on ‑ site staff (leasing and maintenance)
● Set daily and weekly priorities for the team
● Hold staff accountable to performance expectations and service standards ● Identify training needs and escalate staffing gaps or performance issues
Vendor & Financial Oversight
● Manage vendor relationships, contracts, and service schedules
● Own leasing performance and daily leasing activity
● Monitor weekly leasing funnel metrics: leads, tours, applications, approvals, move ‑ ins, and notices
Reporting & Communication
● Provide weekly updates to ownership/asset management on:
○ Occupancy and leasing performance
○ Delinquency status
○ Operational risks and action items
○ Maintenance and CapEx needs
● Maintain accurate records in property management software
Qualifications
● 3+ years of multifamily property management experience
● Proven leasing and delinquency management performance
● Experience leading on ‑ site teams and vendors
● Strong organizational and communication skills
● Familiarity with property management software (AppFolio)
● Knowledge of Fair Housing and local regulation.
● Bilingual in Spanish and English
Expectations
● High accountability and minimal hand-holding
● Comfort operating in fast-changing, imperfect conditions
● Willingness to make hard calls in the interest of the asset
● Resilience under pressure and consistency over time
Reporting Structure
● Reports directly to Senior Asset Management / Ownership
● Manages on ‑ site leasing and maintenance team
This role is critical to stabilizing and improving property performance and requires strong operational discipline, leadership, and communication skills.
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