Job Description

This is a full-time teleworking position with the expectations that you will be visiting clients in the Baltimore region.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are:

We look for candidates who align with our mission, vision, and values as a human services’ nonprofit organization. If you have Supports Planning or CCS experience, this might be the program for you! Specific qualifications are:

• At least one year of experience in case management/coordinating services for individuals with complex medical needs under a Medicaid waiver is required; supports planning or CCS exp strongly preferred.
• Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred.
• Experience working with medical-based community resources is strongly preferred

What You Will Do:

This position provides ongoing professional case management and advocacy work on behalf of applicants/participants (clients) in the Medical Day Care Services Waiver (MDCSW) Program. The Case Manager 2, Medical Day supports the mission of The Coordinating Center by providing person-centered case management services while adhering to COMAR regulations, the parameters of the Maryland Department of Health (MDH) Office of Long Term Services and Supports, and The Center’s policies. The Case Manager 2 is responsible for effectively managing their time and resources to comply with specific contract requirements, maintain database integrity, and maintain documentation. The Case Manager 2 works interdependently with the MDCSW Team to maximize quality outcomes for individuals.

As a Case Manager, you will:

• Develop a Person-Centered Plan of Service (POS) for all clients on your caseload.
• Conduct care coordination through telephonic outreach and on-site visits including medical day care programs and client homes.
• Evaluate client needs using assessments and various information sources; recommend supports and services.
• Maintain consistent contact with clients and their designated support team to monitor well-being and identify service needs.
• Collaborate with community agencies and providers to connect clients to appropriate resources.
• Utilize critical thinking skills to address service issues and client crises.
• Educate clients and providers on using technology to access and track services.
• Identify and report suspected abuse, neglect, or exploitation with supervisor support.
• Submit Reportable Events to MDH upon notification of incidents or complaints.
• Educate individuals on advocacy resources and promote self-advocacy and positive health behaviors to support client well-being.
• Ensure compliance with all applicable COMAR regulations, contract requirements, and organizational policies.
• Document coordination activity and resource information in multiple computerized systems, including LTSS.
• Adheres to billing and documentation guidelines, including timely entry of case notes to meet minimum daily documentation and service hour requirements.
• Recommend improvements to programs, procedures, and service delivery effectiveness.
• Build and maintain relationships with long-term care facilities, state/county agencies, and law enforcement to support client needs.
• Manage own schedule to ensure timely completion of responsibilities.
• Attend staff meetings, in-services, and training sessions for skill development.
• Complete assigned case management tasks and resolve concerns as needed.
• Triage calls and inquiries from clients, families, providers, and agencies to resolve issues.
• Ensure compliance with all relevant federal, state, and local regulations.
• Actively participate in all assigned orientation, training, and precepting exercises.
• Demonstrate flexibility in responding to changing situations and reprioritizing work.
• Organize job functions and work area to effectively complete assignments.
• Minimizes non-productive time by engaging in activities that support future needs of The Center.

Why Join Us

The hourly rate for this position is $26.44-$27.40/hour with the opportunity for quarterly success payments and mileage reimbursement.

We are proud to offer a comprehensive and award-winning benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at [email protected] or 410-987-1048.

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