Job Description

Pay:  $19.50 per hour

Needed Coverage : Morning hours, Afternoon hours, Overnight hours

Job description :

Join the LEC Team where connection, fun, and flexibility meet great customer service!

Leading Edge Connections, LLC is a full-service  contact center  built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from  great people .

Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details!

Day-to-Day Project Tasks:

• Support customers via CRM tools.
• Help boaters by geo-locating them, problem solving, and dispatching the appropriate solution
• Accurately document interactions and  follow up  on open issues.
• Identify  trends or recurring issues  and share insights with the team.
• Deliver quick, thoughtful, and empathetic resolutions

What We’re Looking For:

• Previous  CRM experience required
• Strong typing, multitasking, and communication skills.
• Confident, positive, team-oriented attitude and a love for helping people.

If you’re ready to join a team that values energy, excellence, and connection,  apply today and let’s make great customer experiences together!

Qualifications:

• 1-3 years call center experience required
• Technical experience strongly preferred, experience in current CRMs
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know when to use the lingo
• Committed to meeting client metrics & goals/ability to implement actions for improvement

· Must have a High School Diploma or equivalent

Responsibilities

• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Able to keep up with multiple CRM systems at a time
• Accurately document all required information and call details in the system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and fulfillment of hours selected
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Hardware/Software Requirements

• To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores .
• Example: A 10-core computer with only 2 performance cores does  not meet this requirement.
• Please check your system settings to confirm.
• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
• Display: Screen resolution of 1280x768 or higher;  dual monitors required for efficiency.
• Internet: Reliable high-speed internet with a wired  Ethernet connection (hardwired to router).
• Audio: USB noise-canceling headset.
• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled
• ** Must have a wired USB headset with a microphone ** (Please use this in your interview)

Job Type:
-1099 Independent Contractor

Paid Training 

Experience level:

• 1-3 years

Benefits:

• Remote Work From Home

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