Job Description

Job Title: Customer Service Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client to support daily customer interactions and help deliver a positive service experience. This role plays a key part in addressing customer needs, resolving concerns, and ensuring accurate communication across teams. The ideal candidate enjoys working directly with customers, is comfortable using technology, and thrives in a fast paced onsite environment. This is a temp to hire opportunity based in Mount Laurel, New Jersey, with full time onsite expectations.
Compensation:
$21.00 to $23.00 per hour
Work Schedule:
Monday through Friday, 9:00 AM to 5:00 PM
Key Responsibilities of the Customer Service Representative:

• Serve as a primary point of contact for customers by responding to inquiries through phone, email, and chat channels
• Address customer issues, concerns, and complaints efficiently while working toward timely and effective resolutions
• Process customer transactions including refunds, returns, and exchanges with accuracy and attention to detail
• Document customer interactions and maintain organized records within internal systems
• Partner with internal teams to share feedback, identify trends, and support overall customer satisfaction

Qualifications and Skills for the Customer Service Representative:

• Strong customer service mindset with a friendly and engaging communication style
• Comfort and confidence speaking with customers over the phone in a professional setting
• Proficiency with Microsoft Outlook, Word, and Excel, along with general technical aptitude
• Ability to work collaboratively as part of a team while maintaining a positive attitude
• Willingness to work onsite in a warehouse or manufacturing distribution environment

Why Join Us?
This opportunity offers hands on experience in a customer focused role within a collaborative onsite environment. You will gain exposure to multiple areas of the business while developing valuable communication and problem solving skills. Join a team that values reliability, teamwork, and delivering a strong customer experience every day.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

Job Tags

Hourly pay, Full time, Contract work, Work at office, Monday to Friday

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