Job Description

The Events Manager is responsible for driving, coordinating, and executing beverage service and hospitality events across the San Francisco Design Center campus. This role is focused on operational excellence, premium guest experience, and leadership execution.

This is not a sales or commission-based role . Business is primarily contract-driven, and success is measured by operational performance, financial control, and service quality.

The ideal candidate is a hands-on hospitality leader who thrives in fast-paced environments, demonstrates strong service leadership, and maintains exceptional standards of professionalism and execution.

Key Responsibilities

Event Planning & Client Experience

1. Serve as primary client contact from inquiry through post-event follow-up
2. Conduct site tours, tastings, and client planning meetings
3. Develop event proposals, pricing, and event orders
4. Coordinate event details including menus, timelines, staffing, and layouts
5. Maintain accurate event records in event management systems (Tripleseat experience preferred)

Event Operations & Execution

1. Oversee on-site event setup, service execution, and breakdown
2. Lead pre-shift briefings covering timelines, VIP guests, and service expectations
3. Resolve operational challenges in real time with professionalism and composure
4. Maintain brand presentation, service quality, and guest experience standards

Team Leadership

1. Supervise bartenders, servers, captains, and support staff during events
2. Provide clear direction on service flow and assignments
3. Lead by example through hands-on service support during high-volume events
4. Support training and development of event staff

Financial & Business Management

1. Prepare event estimates, invoices, and billing documentation
2. Monitor revenue, labor costs, and cost of goods
3. Support forecasting and budget tracking
4. Ensure timely deposit and payment processing

Compliance & Safety

1. Ensure compliance with alcohol service regulations and safety standards
2. Maintain sanitation and food safety compliance
3. Communicate emergency and safety procedures to staff
4. Report incidents or safety concerns immediately

Vendor & Partner Coordination

1. Manage vendor logistics including rentals, florals, audiovisual, and staffing partners
2. Confirm vendor compliance documentation and insurance requirements
3. Support load-in and load-out coordination

Post-Event Responsibilities

1. Conduct post-event walkthroughs to restore spaces
2. Send client follow-up communications within 24 hours
3. Collect feedback and document operational improvements

Leadership & Culture Expectations

This role requires strong hospitality leadership presence and professional conduct.

Successful candidates will demonstrate:

1. Ownership mentality and accountability
2. Solution-oriented thinking
3. Strong communication and emotional composure under pressure
4. Hands-on leadership during high-volume service periods

Team respect is earned through operational credibility and work ethic. Leadership presence on the floor during peak service is expected.

Performance Expectations

You will be evaluated on:

Operational Performance

1. Event execution quality
2. Service speed and consistency
3. Compliance adherence

Financial Performance

1. Margin protection
2. Labor efficiency
3. Inventory accuracy

Team Leadership

1. Staff morale and professionalism
2. Clear communication and direction

Guest Experience

1. Client satisfaction
2. Brand standard consistency

Qualifications

1. 3–5 years of event management experience in beverage sales within hospitality, hotel, catering or restaurants
2. Strong understanding of event sales, planning, and execution workflows
3. Excellent client service and communication skills
4. Ability to manage multiple events in fast-paced environments, Vendor management, change management and risk management.
5. Tripleseat or similar event software experience preferred
6. ServSafe, Allergen, and Responsible Alcohol Service certifications preferred (or obtained within 30 days of hire)

Physical Requirements

1. Ability to stand for extended periods
2. Ability to lift up to 30 lbs
3. Active on-site presence required during events and restaurant operational hours

Schedule Expectations

1. Flexible schedule required
2. Availability for evenings, weekends, and holidays
3. Ability to respond to urgent operational or client needs outside standard business hours

Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces. With a passion for authentic experiences and a commitment to thoughtful innovation, Infuse is redefining how hospitality enhances the places where we work, gather, and connect. Infuse currently operates dining locations nationwide. More information about Infuse Hospitality can be found at  Infuse Hospitality |Redefining how hospitality enhances the places where we work.

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!

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