Job Description

$20-$25/hourly depending on experience

INNS OF AURORA, LLC CORE VALUES:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage

• Initiative

• Dependability

• Flexibility

• Integrity

• Judgment

• Respect for others

POSITION PURPOSE:

Under the direction of the Senior Sales and Events Manager, assist in managing the execution, breakdown and billing of events, including corporate retreats, social gatherings, and small weddings across Inns of Aurora properties.

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS:

• Coordinates and communicates event details both verbally and in writing to the customer and property operations

• Organizes setup lists to prepare for events

• Assists in creating schedules for event setup, service, and breakdown

• Facilitates various internal meetings as he/she perceives necessary

• Greets clients prior to events and makes their presence (or their assistant manager’s) known to customer during their events and stay in Aurora

• Execute events and ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy

• Acts as a liaison between salesperson and customer throughout event

• Ensures event services team understands expectations and parameters for event activities

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing any final billing due after the event

• Uses personal judgement and experience to integrate current trends in event management and event design to enhance the customer experience

• Identifies operational challenges associated with his/her group and determines how to best work with the team and customer to solve these challenges and/or develop alternative solutions

• Solicits feedback from the property departments to identify areas for improvement to enhance the experience. Ensuring exceptional customer service for future events

• Assist in recruiting, training & managing events teams which includes personnel issues within the department

• Participates in customer site inspections and assists with sales process as necessary

• Facilitates beverage orders with the 1833 Manager

• Performs duties as assigned to meet business needs

Requirements

QUALIFICATIONS:

• Associates Degree preferred

• Proficiency in Microsoft Office

• Excellent written and oral communication skills

• 3-4 years food and beverage experience, or related field

• 3-4 years hospitality experience

• 3-4 years customer service experience

• Excellent organization and time-management skills

• Ability to work independently

• Excellent sense of self-direction

• Ability to be flexible in scheduling; must be willing to work nights & weekends on a regular basis

PREFERENCES:

• Bachelor’s Degree in Hospitality Management or related field

• Prior work experience in a luxury hospitality property

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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