Job Description

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 13 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time, Hybrid 
TRAVEL REQUIRED:  0% - 10% 

COMPENSATION: $82,497.00 to $178,402.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

This position will be an ServiceNow software systems technical expert that works collaboratively with various team members in the administration, installation, configuration, customization and integration of association enterprise business applications (e.g. enterprise content management (ECM) systems, customer relationship management (CRM) systems, Intranet systems, Software deployment, Service delivery systems). Will serve as the escalation point of contact for enterprise software systems to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion.

The primary function of this position will be to provide experience in ServiceNow administration within a financial organization.

How You Will Spend Your Time

• Design, coordinate and perform the installation and configuration of complex enterprise software systems.
• Proactive, efficient and accurate administration of enterprise software systems throughout all application environments. (E.g. Prod, Dev, Staging, DR). Coordinating upgrades and patches with other technology teams and business owners.
• Document procedures for installation, upgrades, and customizations. Provide design expertise for system upgrades and application integration initiatives and projects.
• Effective and timely problem solving, coordination and resolution of escalated support incidents.
• Identifies and executes on opportunities for improvement in processes and technology. Stays abreast of technology trends and current business challenges. Applies technology to solve business problems and create a better customer experience (internal and external).
• Perform day-to-day system administration, proactively monitor key enterprise systems for issues to avoid system downtime and enhance performance.
• Build strong relationships with business partners, vendors and customers.
• Anticipate and raise project, business, and technical issues to the appropriate resource(s). 

Education & Experience

• Bachelor's Degree in computer science, business or related field and two years experience supporting enterprise software applications OR a High School Diploma/GED with minimum of four years of direct experience in a software administration/software implementation role required.
• Candidate should have good project management skills, oral and written communication skills, analytical skills and strong knowledge of financial business environments with a proven ability to work well with business team member.
• Two+ years of direct experience working with the ServiceNow Platform preferred.
• ServiceNow Certified System Administrator (CSA) preferred.
• ITIL 4 Foundations or ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) preferred. 

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits .

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

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