Job Description
Reporting directly to the Managing Director of Global Workplace weseeka dedicated and innovative leader to assume the role of Senior Director Global Facilities Management. This individual willbe responsible forproviding strategic leadership and oversight for Cignas global facilities portfolio including corporate offices mailorder pharmacies pharmaceutical distribution centers and data scope and impact of this role will continue to grow as the business expands and evolves globally. The Senior Director will shape a scalable facilities operating model that can be replicated across regions enabling future site growth new service lines and increased support for regulated operations.
This role has enterprise accountability for Facilities Management Reliability Engineering Corporate Dining & Hospitality Health Safety & Environmental (HSE) and FM Sourcing and ThirdParty Management. The position serves as aleader of leaders building the operating culture that drives engagement accountability and high performance across the global facilities organization.
RESPONSIBILITES:
Provide executive leadership for global facilities management operations across a diverse international portfolio of owned and leased assets overseeing both inhouse and outsourced teams.
Establish the enterprise operating model governance frameworks and performance standards to ensure asset reliability regulatory compliance risk mitigation and longterm portfolio sustainability.
Mature Facilities Management globally including strengthening standards technology enablement supplier partnerships and sustainability performance to deliver consistency and support longterm enterprise priorities.
Lead global reliability engineering and quality assurance programs ensuring the performance safety and lifecycle management of all critical building systems including HVAC electrical fire/life safety and missioncritical cold chain and pharmacy infrastructure.
Define and direct enterprisewide maintenance strategy including preventive predictive corrective and inspection programs supported by standardized data processes and reporting.
Own governance and strategic management of CMMS/CAFM and IWMS platforms ensuring data integrity standardized execution and actionable insights for decisionmaking and asset optimization.
Lead Health Safety & Environmental (HSE) strategy and compliance establishing global standards and accountability frameworks aligned with healthcare pharmaceutical and data center regulatory requirements.
Set enterprise strategy for facilities management sourcing and thirdparty partnerships collaborating with Enterprise Sourcing to drive service quality risk management and commercial outcomes.
Establish and manage vendor performance frameworks including SLAs KPIs scorecards and escalation models ensuring consistent service delivery in regulated and missioncritical environments.
Oversee global corporate dining and hospitality services setting strategic direction to align offerings with employee wellness sustainability and evolving workplace expectations.
Provide financial leadership for global facilities operations overseeing budgets driving cost discipline and delivering clear operational and financial reporting to senior leadership.
Partner crossfunctionally with HR IT Security Legal Compliance and Workplace Experience teams to deliver integrated enterprisealigned facilities and workplace solutions.
Lead facilitiesrelated workstreams for major enterprise initiatives including site openings and closures workplace transitions and M&A integration or divestiture activities.
Champion sustainability and ESG initiatives across facilities operations advancing energy efficiency environmental performance and alignment with enterprise sustainability goals.
CRITICALCOMPENTENCIES :
The Global Facilities Management Senior Director must be business-focused solution-driven and experienced in developing and supporting real estate teams. The following abilities arerequired:
Ability to lead complex multinational facilities portfolios balancing owned and leased assets across regulated and operationally diverse environments.
Expertise in establishing scalable operating models governance frameworks and standards that drive consistency accountability and performance enterprisewide.
Deep understanding of building systems and asset lifecycles including missioncritical infrastructure with a focus on reliability resilience and risk mitigation.
Strong command of health safety environmental and regulatory requirements within healthcare pharmaceutical and datacenter environments.
Proven ability to design and manage FM sourcing strategies vendor partnerships and performance frameworks that ensure service quality safety and cost discipline.
Demonstrated skill in budget management cost optimization capital planning and financial reporting while maintaining asset integrity and service outcomes.
Capability to establish audit QA and performance validation frameworks that drive consistency compliance and global improvement.
Ability to communicate clearly with senior leaders translate operational complexity into executive insights and influence enterpriselevel decisions.
Effectiveness in partnering across HR IT Security Legal Compliance Workplace Experience and Sourcing to deliver integrated solutions.
Proven leadership through transitions including organizational change workplace evolution site strategy shifts and M&A integration.
Commitment and capability to embed sustainability energy efficiency and environmental performance into facilities strategy and operations.
QUALIFICATIONS:
Bachelors degreerequired.
At least 12 years of experience in global facilities engineering or assetintensive operations.
Proven leadership of large geographically distributed portfolios using both inhouse and outsourced delivery models.
Experience operating in highly regulated environments (e.g. healthcare pharmaceutical life sciences missioncritical infrastructure).
Strong expertise in building systems reliability engineering and maintenance strategy including missioncritical systems.
Demonstrated success leading FM sourcing vendor governance and performance management frameworks.
Solid financial acumen including budget ownership cost control and executivelevel reporting.
Experience driving enterprise change including workplace transformations site strategy initiatives or M&A integration.
Executive presence with the ability to influence senior stakeholders and translate operational complexity into clear insights.
Capable of adapting to changing business environments and managing ambiguity
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Exec
Job Tags
Full time, Local area, Work from home, Shift work