Technical Support Representative Job at Datamatics Global Services, Livonia, MI

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  • Datamatics Global Services
  • Livonia, MI

Job Description

Job title * Technical Support Representative (TSR) Job Location *31572 Industrial Rd Suite 100 Livonia, Michigan Please send Resume to [email protected]

Job purpose

Datamatics, Inc. is looking for Technical Support Representative who will provide real-time technical assistance to candidates appearing for online exams at our Livonia worksite for 10 months requiring in-person attendance at office. The temporary assignment will work approximately 40 hours per week.

Compensation for this role is $18.00 per hour

Key responsibilities

  • Provide live technical support via chat, call, or email during exam sessions.
  • Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch.
  • Guide candidates through basic system checks and issue resolution steps.
  • Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device settings.
  • Take remote access (with candidate consent) to diagnose and resolve technical issues.
  • Escalate unresolved issues to higher technical teams within defined SLAs.
  • Maintain accurate case notes and resolution logs.
  • Ensure high customer satisfaction while adhering to security and compliance protocols.

Qualifications

  • Provide live technical support via chat, call, or email during exam sessions.
  • Troubleshoot issues related to system compatibility, browser, webcam, microphone, internet connectivity, and exam application launch.
  • Guide candidates through basic system checks and issue resolution steps.
  • Perform actions such as ending background applications/processes, clearing cache, checking permissions, and validating device settings.
  • Take remote access (with candidate consent) to diagnose and resolve technical issues.
  • Escalate unresolved issues to higher technical teams within defined SLAs.
  • Maintain accurate case notes and resolution logs.
  • Ensure high customer satisfaction while adhering to security and compliance protocols.

Job Tags

Hourly pay, Temporary work, Work at office, Remote work

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