Work from home - Customer Service Representative Job at Zephyra co, Salt Lake City, UT

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  • Zephyra co
  • Salt Lake City, UT

Job Description

Job Overview

We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.

This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Resolve customer issues, complaints, and requests with accuracy and empathy
  • Maintain detailed records of customer interactions using CRM tools
  • Escalate complex issues to senior support or management when needed
  • Provide product or service information clearly and confidently
  • Collect customer feedback to improve overall experience and service quality
  • Work closely with internal teams to ensure smooth problem resolution

Required Qualifications

  • High school diploma or equivalent (Associate’s or Bachelor’s preferred)
  • 6 months of experience in customer service, support, or client-facing role
  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Basic computer skills and familiarity with CRM systems
  • Strong problem-solving and active listening skills

Preferred Skills

  • Experience in customer experience or customer success roles
  • Bilingual abilities (a plus, not required)
  • Experience working remotely or in digital support environments

What We Offer

  • Competitive salary (based on experience)
  • Flexible work arrangements (remote)
  • Training provided
  • Opportunities for career growth within customer experience or operations
  • Supportive team culture focused on development and learning

Job Tags

Remote job, Work from home, Flexible hours

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