Job Description

Salary: $60,000 - 70,000 per year Requirements:

• Fluent in French and English
• 3 to 5 years of experience in related positions
• Strong communication skills, capable of explaining technical concepts to non-technical users
• Relevant networking certification and/or diploma
• Professional background in networking and IT support for Windows (including file sharing, IPs, antivirus, ports)
• Cisco CCNA certification preferred
• Experience in triaging customer support
• Demonstrated enthusiasm for medicine and medical technology
• Ability to comprehend technical aspects of INNOVAs devices to assist customers (training provided)
• Efficient work execution
• Some travel may be necessary for on-site training, trade shows, and other responsibilities
• Valid Ontario drivers license is a plus

• Provide first-line support in French to customers for existing equipment, including clinical, technical, and IT assistance
• Escalate more complex issues to the appropriate team member while ensuring customer satisfaction
• Offer support and training in French to customers acquiring new equipment
• Coordinate internal service repair requirements
• Conduct quality assurance testing on equipment
• Keep detailed records of customer interactions and technical resolutions in our CRM system
• Uphold high customer satisfaction standards
• May require some travel to attend trade shows as a product specialist or visit client offices for special projects
• Undertake additional duties as assigned by the Clinical Support Supervisor

• Cisco
• CRM
• Support
• Windows
• Network

More:

Join us at INNOVA Medical Ophthalmics, Canadas leading distributor of eye care instruments and associated products. With over 30 years of service to the Canadian ophthalmic community, we pride ourselves on our comprehensive line of diagnostic tools and dedicated support delivered by our exceptional team. Our culture values hard work balanced with enjoyment, hosting regular celebrations and events. We are excited to offer a position in our Clinical Department for a Bilingual Clinical & Technical Support Specialist, based in our Toronto Head Office. We provide competitive pay, excellent benefits, opportunities for personal growth, and a fun work environment.

last updated 18 week of 2026

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