Job Description
Overview Come join Intuit Mailchimp Product Design. We are a small-group-in-a-big-company kind of team. We care about the work, the details, and the people using what we build. We like hard problems because they force clarity. We like craft because it shows up in the moments customers feel, not the slides we present.
We are hiring a Principal Product Designer to help shape the future of our evolving platform. This is a high-craft, systems-oriented role focused on defining end-to-end platform experiences that are clear, scalable, and genuinely useful. You will partner across product areas to make the ecosystem feel coherent, so customers can move through it with confidence. The work is about reducing friction, strengthening trust, and raising the quality bar across every touchpoint.
This is not a feature-level role. It is about how the system behaves, how experiences connect, and how continuity feels effortless at scale. You will bring taste and judgement to hard tradeoffs, and you will help us apply AI with intention, in ways that are transparent, respectful, and measurably better for customers. If you believe good design is as much what we remove as what we add, you will fit right in.
Responsibilities
Stay deeply engaged with our customers' needs, shedding light on complex and hidden challenges.
Bring the comprehensive customer solution to life by seamlessly integrating human experiences with an exceptional product.
Lead with the ability to create innovative designs that inspires and motivates teams.
Demonstrate artistry and excellence in the communication of strategic ideas.
Organize and drive design work across multiple teams, organizations and partners.
Advocate for design systems and ecosystem cohesion with explicit goals of reuse.
Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web and mobile platforms.
Create user interface design, architecture and functionality according to usability best practices, standards-compliant design and most importantly, user tested data.
Develop the best creative and innovative solutions possible within timeline and scope.
See design concepts through from the conception to tangible customer benefit.
Contribute to the development of the creative team's culture and quality standards.
Present and effectively communicate the conceptual vision and foster ideas to help spread storytelling techniques to inspire the team.
Collaborate effectively with product management, development, research, marketing, and other team members.
Use quantitative and qualitative data to extract insights that guide design choices and understand user behavior.
Apply strong taste and judgement to simplify, refine, and raise the quality bar, especially when navigating tradeoffs and ambiguity.
Apply AI acumen in both experience design and workflow, using AI to accelerate exploration and synthesis while ensuring customer outcomes are transparent, controllable, and trustworthy.
Qualifications
8+ years of experience in interaction design, product design, service design, or related field
Demonstrable skills and experience solving for complex design and product systems
Expert-level mastery of Figma (required), including components, variables, libraries, and design system workflows; proficiency with modern prototyping and handoff tools and practices (for example, interactive prototypes, motion studies, and developer-ready specs)
Strong knowledge and experience driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research
Proven track record setting a vision for great customer experiences, inspiring others to get behind the vision, and delivering products and services known for delightful experience and ease of use
Strong taste and judgement, with a demonstrated ability to simplify, refine, and raise the craft bar through principled tradeoffs
AI acumen, including experience designing AI-enabled interactions with transparency, control, and trust in mind
Ability to use AI to accelerate the design process, from exploration and prototyping to synthesis and iteration, while maintaining high standards for quality and craft
Effective communicator, presenter, and negotiator
Organized, self-directed, efficient, and able to manage multiple complex projects in a timely manner
Strong online portfolio available for viewing that represents your best work, including your taste and judgement, end-to-end execution, and fluency with modern tools and evolving patterns in product design.
A passion for creating products that resonate on an emotional level.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
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