Technical Support Analyst (Tier 2) Job at GCS Technologies, Austin, TX

akNkN0NyQXExSThxMTFTN0NZQ3U0OGFzTVE9PQ==
  • GCS Technologies
  • Austin, TX

Job Description

Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Essential Duties and Responsibilities

  • Microsoft Azure and Office 365 Administration
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

  • Windows Server and Desktop OS (all versions)
  • Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
  • Familiarity with MacOS and Linux operating systems.
  • Common Desktop Applications (Office, etc.)
  • Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
  • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
  • Virtualization Technologies (VMware vSphere and Hyper-V)
  • Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

  • Basic Scripting knowledge (PowerShell, Bash, Python)
  • Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
  • Familiarity administering Remote Desktop Services

Additional Requirements

  • Must live in the Austin, TX metro or surrounding area.
  • Participate in after hours support rotation.
  • Must pass background screening.
  • Must be able to lift 20 lbs.
  • Ability to work in a team and communicate effectively.
  • Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.

Benefits

  • 75% to 100% work-from-home options if based in Austin, TX
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

Job Tags

Full time, Live in, Work at office, Remote work, Work from home, Flexible hours

Similar Jobs

DermaVe Spa

Spa Sales Manager Job at DermaVe Spa

Patient Sales Coordinator Compensation: $3,000 monthly base pay + commission Job Type: Full-Time Overview: We're looking for a motivated and personable Patient Sales Coordinator to join our growing team. This role involves guiding potential patients through...

Thegemusa

Community Outreach Representative (Entry-Level) Job at Thegemusa

 ...starting a career in nonprofit outreach, event marketing, and public engagement ? We...  ...our Community Outreach Representative (Entry-Level) position. This role is ideal for candidates...  .... Key Responsibilities Assist in planning and executing community outreach... 

Wake Forest University

Butler (Part-Time, 17.50/hr.) Graylyn Conference Center Job at Wake Forest University

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: ~Navigate...

Waterbar

Restaurant Server / Waiter / Waitress / Wait staff Job at Waterbar

 ...Description Seeking professional Restaurant Server / Waiter / Waitress / Wait staff with fine dining experience. This is a very important role for us and we rely heavily on our serving staff. They manage the pulse of the dining room and ensure patrons have a memorable... 

Prolim Global

CAD Design Engineer - US Citizens Only Job at Prolim Global

 ...PROLIM ( is currently seeking CAD Designer for one of our top client in Newport News, VA This position requires U.S. citizenship...  ...on experience) ~ Equivalent combinations of education, apprenticeship, or military training accepted Preferred...